ICON ANTI-AGING AND AESTHETICS PLLC

**Cancellation and Payment Policy**  

At ICON Anti-Aging and Aesthetics PLLC, we value the time and effort it takes to provide each of our clients with exceptional care. To maintain the highest level of service and ensure fairness to all clients, the following policies are in place:  

**General Appointment Cancellation Policy**  
– **Cancellations or Changes Within 48 Hours:**  
   Any cancellation or appointment change that occurs within **48 hours** of the scheduled appointment will incur a **minimum fee of $100**.  
   – For procedures requiring additional staffing, pre-procedure medications, or customized supplies, cancellation or rescheduling within 48 hours may result in **higher fees** proportional to the costs incurred.  
– We reserve the right to determine the final fee based on the nature of the appointment and pre-scheduled resources.  

**Payment Method**  
– The applicable cancellation fee will be **automatically charged to the card on file**.  
– Please ensure your payment information is **up to date** to avoid any inconvenience.  

**Weight Loss Memberships**  
– **No Cancellation/Refund Policy:**  
   Weight loss memberships are subject to a **no-cancellation, no-refund policy under any circumstances**, including but not limited to dissatisfaction with results or unforeseen personal circumstances.  
   – **Disclaimer:** Results vary by individual, and we do not guarantee specific outcomes. Lack of results does not qualify for refunds or adjustments to membership fees.  

**Hormone/Peptide Memberships**  
– **No Guarantee of Results:**  
   Hormone and peptide memberships do not guarantee specific results, as individual outcomes may vary.  
– **90-Day Cancellation Notice:**  
   These memberships require a **90-day lead time** for cancellation. Failure to notify us in writing **90 days prior** to cancellation will result in continued charges to the payment method on file.  
   – The payment method on file will be charged for any remaining fees up to **90 days before cancellation** is fully processed.  

**ICON Memberships (Including Beauty Bank Memberships)**  
– **90-Day Cancellation Notice:**  
   ICON memberships, including beauty bank memberships, require a **90-day notice** prior to cancellation.  
   – Failure to notify us in writing **90 days in advance** will result in continued charges to the payment method on file. Payments for up to **90 days** will be collected to account for the notice period.  

**Gift Cards, Memberships, and Packages**  
– **Non-Transferable and Non-Refundable:**  
   All gift cards, memberships, and packages are **non-transferable** and cannot be redeemed for cash value under any circumstances.  
   – These services are for the exclusive use of the patient to whom they were issued.  

**Giveaway Prizes**  
– **No Cash Value Redemption:**  
   Giveaway prizes cannot be redeemed for cash value. Prizes must be used as intended and are non-transferable.  

**Exceptions**  
We understand that emergencies happen. If you need to cancel within 48 hours due to an **emergency**, please contact us as soon as possible to discuss your situation.  
– We reserve the right to **waive the cancellation fee** on a case-by-case basis for **extenuating circumstances**.  

**Outstanding Payments and Collections**  
– **Payment Obligations:**  
   Payments owed to ICON Anti-Aging and Aesthetics PLLC are expected to be made promptly as agreed upon at the time of booking or membership enrollment.  
– **Collections Process:**  
   If payment remains outstanding after **three collection attempts**, the balance will be referred to our **collections agency partner**. Clients will be responsible for any additional fees associated with the collections process.  

**Acknowledgment of Policy**  
By booking an appointment, enrolling in a membership, or participating in a promotion with ICON Anti-Aging and Aesthetics PLLC, you acknowledge and agree to the terms outlined in this Cancellation and Payment Policy.  

**Thank You**  
Thank you for understanding and respecting our policies. These guidelines enable us to open otherwise unused appointments and resources to better serve the needs of all patients.